Shipping policy

Shipping Policy

 

Thank you for shopping with Arte Italica and Crown Linen Designs.

 

Order Processing Time

Orders are typically processed within 1-3 business days.

  • Orders are not processed, fulfilled, or shipped on weekends or major holidays.
  • If we experience a high volume of orders, most commonly during sales, shipments may be delayed by a few days. We will contact you via email if there is a significant delay in shipping your order.

Domestic Shipping Rates & Estimates within the United States

For domestic orders, shipping charges are calculated and displayed at checkout. We utilize reliable carriers, including UPS, FedEx, or USPS, to guarantee safe delivery.

 

·       We offer free domestic shipping on orders over $150.

·       Express shipping is available.  Orders must be received by 12p, EST Monday through Friday in order to ship the same day.  Charges are calculated and displayed at checkout.

 

International Shipping & Guaranteed DDP Checkout

Through Shopify Managed Markets, we ship to over 150 countries worldwide using trusted premium carriers including DHL Express, DHL eCommerce, FedEx, and UPS.

  • No Surprise Fees: All international orders are shipped Delivered Duty Paid (DDP). Any applicable import duties, local taxes, and customs fees are calculated and fully collected at checkout.
  • Delivery Guarantee: The total amount paid at checkout is guaranteed. You will not be required to pay any additional customs fees or courier handling charges upon delivery.
  • Local Options: Where available, you can browse and checkout in your own local currency and utilize preferred local payment methods.

 

International shipping transit times vary by destination:

  • International Standard (DHL eCommerce / UPS): 7-21 business days
  • International Express (DHL Express / FedEx): 2-5 business days

 

Shipping Restrictions & Compliance

Due to international shipping regulations and carrier restrictions managed automatically by our checkout system, certain items cannot be shipped to specific global destinations. If an item in your cart is restricted in your country, the checkout system will notify you before payment. We do not ship international orders to P.O. Boxes or APO/FPO addresses.

 

Order Tracking

Once your order has cleared fulfillment, you will receive a shipment confirmation email containing your tracking number. Tracking details typically update within 24 hours of the package being scanned by the carrier.

 

Lost, Damaged, or Missing Packages

Your peace of mind is protected. Every Managed Markets shipment includes built-in fraud screening and shipping protection.

  • If your package arrives damaged, please retain all packaging materials and notify us immediately.
  • If your tracking status shows "Delivered" but you have not received your package, please contact our support team as soon as possible so we can initiate a formal investigation with the carrier.

 

Contact Us

·        If you have any questions regarding your shipment or need assistance with an international order, please reach out to us at retail@arteitalica.com.