Shipping Policy
Arte Italica Shipping Information
Arte Italica offers Ground/Standard, Next Day and Second Day shipping options within the Continental U.S. through FedEx, UPS, and USPS. Orders are typically processed within 3 to 5 business days of receipt. Most orders arrive within 10 business days from placement of the order. Shipping time via ground/standard shipping method varies depending upon your location. Therefore, orders needed before 10 business days will need to be shipped via expedited options.
Arte Italica does not ship on Saturday or Sunday.
Arte Italica processes orders Monday through Friday from 9 a.m. to 5 p.m. EST. Orders placed with standard (ground) shipping will be processed and shipped within 3 to 5 business days. Expedited orders (overnight and 2-day) must be received by 12 p.m. EST Monday through Friday in order to ship same day.
Sales tax is automatically applied to your order and to freight charges in accordance with individual state regulations. At this time, we are unable to ship to P.O. boxes or APO addresses. Please contact Arte Italica Customer Service at 212.213.4773 Monday – Friday 9:00 AM to 5:00 PM EST.
International Shipping
Arte Italica ships internationally via DHL. All international orders are shipped on a Delivered Duty Paid (DDP) basis — meaning all applicable duties, import taxes, and customs fees are calculated and collected at checkout. There are no surprise charges upon delivery. The price you see at checkout is the final price.
International orders typically arrive within 7–14 business days depending on the destination country. Prices are displayed in your local currency at checkout.
Packaging & Damaged Orders
We take great care when packaging all of our handcrafted items and do everything we can to ensure that your package will arrive at your home safely. This often requires extra packing materials and a careful consideration of the number of items in each box, adding to the overall expense of shipping. If your package does arrive damaged, please notify us immediately and keep all of the original packing materials. Please contact Customer Service at 212.213.4773 Monday – Friday 9:00 AM to 5:00 PM EST to receive a return authorization shipping label.
Out of Stock
When shopping you will notice that there are items that are out of stock. In most cases the items may be a new introduction or a very popular item. You can contact Customer Service at 212.213.4773, Monday – Friday 9:00 AM to 5:00 PM EST for an estimated restock date. Please use our Store Locator to find a retailer near you that may carry the item you are looking for.